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How it works Pricing Help
Take a look at some recent reviews from other Helpling users!
Customer
Udhayamoorthy
Sydney
22.04.2020
Customer rating
Nila 1 / 5
22.04.2020

The cleaner didn't turn up.

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Customer
Udhayamoorthy
Sydney
08.04.2020
Customer rating
Nila 5 / 5
08.04.2020

Great work

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Customer
Janna
Melbourne
30.03.2020
Customer rating
Olga Lucia Forero 5 / 5
30.03.2020

Fantastic thorough cleaner. Always on time and friendly. 10/10

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Customer
Matt
Sydney
10.03.2020
Customer rating
Tailane 5 / 5
10.03.2020

Everything’s great after the clean today, she tidied up nicely and left things looking great

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Customer
Michael
Sydney
08.03.2020
Customer rating
Tailane 1 / 5
08.03.2020

We were completely disappointed with the service from both Tailane and the Helpling Platform. Tailane turned up 50 minutes late with no messages or call to indicate that she was running late. I assumed after half an hour that she simply wasn't coming. She had none of her own equipment which was fine but I would have expected a professional cleaner to have some of their own equipment. We had booked the cleaning for 2.5 hours. I asked her to do wipe down the kitchen counters, hoover and mop the floors and clean 1 bathroom and if there was time to change the sheets on our bed. The quality was absolutely terrible. The floors did not look like they were hoovered , the bathroom was not cleaned properly. Generally a complete waste of time, effort and money. Regarding Helpling; we were also disappointed with their platform and processes. We carefully picked 6 cleaners that were well reviewed that we wanted to send the job to. We received an email from Helpling to say that the clean was booked. Somewhere in the email (that I did not initially spot) there was a note to say that none of the cleaners we picked were available but they had found a great cleaner for us instead. Clearly this wasn't the case and they just assigned to somebody on the platform with no consideration for reviews, ratings or general quality of service. My understanding is that Helpling was supposed to be a smart platform that give you control but clearly its just a lottery. We son't be using Tailane or the Helpling platform again and would strongly advise anyone else to look elsewhere. I love the ability of modern tech platforms to connect people and allow technology to help make everyones lives easier. Its really disappointing when its so badly executed.

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Customer
James
Sydney
07.03.2020
Customer rating
Tailane 5 / 5
07.03.2020

Awesome work ethic, excellent job, thanks!

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Customer
Janna
Melbourne
02.03.2020
Customer rating
Olga Lucia Forero 5 / 5
02.03.2020

Very hard worker, fast and thorough clean! :)

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Customer
Lee
Melbourne
27.02.2020
Customer rating
Olga Lucia Forero 5 / 5
27.02.2020

Olga was certainly punctual and friendly - she was there on time for our first clean, and first impression was she came across as so very polite & courteous! More importantly, we were happy with the quality of the work, attention to detail was evident, as the house looked really clean after she left. We would certainly continue with Olga for our regular cleaning. Oh, also, Olga came across as a good listener and very cooperative as she carried out our cleaning instructions to our satisfaction and without any qualms or resistance!

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Customer
Danny
Sydney
25.02.2020
Customer rating
Alejandra 5 / 5
25.02.2020

Alejandra was great, she did a great job on the bathrooms and had the stove top shining. amazing 🙂

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Customer
Hannah
Melbourne
24.02.2020
Customer rating
Diana 5 / 5
24.02.2020

Great job.

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Customer
Amy
Sydney
24.02.2020
Customer rating
Valentina Asquini 5 / 5
24.02.2020

Our apartment went from filthy to sparkling, and she even brought a colleague so that they were in and out in a jiffy. Thank you Valentina!!

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Customer
Junaid
Sydney
22.02.2020
Customer rating
Andressa 5 / 5
22.02.2020

Very good!

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Customer
Gabriella
Melbourne
05.02.2020
Customer rating
Carolina 1 / 5
05.02.2020

She never arrived and you still charged. I want my money back!

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Customer
Patricia
Sydney
30.01.2020
Customer rating
Lina Maria Fierro 5 / 5
30.01.2020

Lina Maria is a wonderful cleaner,I am very happy with her.

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Customer
Patricia
Sydney
30.01.2020
Customer rating
Lina Maria Fierro 5 / 5
30.01.2020

Lina Maria is always excellent doing the cleaning here.

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Customer
John
Sydney
22.01.2020
Customer rating
Florencia 5 / 5
22.01.2020

A great help.

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Customer
Adam
Sydney
19.01.2020
Customer rating
Martin & Victoria 4 / 5
19.01.2020

Very nice, and cleaned well, but turned up almost 2 hours late.

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Customer
Patricia
Sydney
15.01.2020
Customer rating
Lina Maria Fierro 5 / 5
15.01.2020

Excellent as always.

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Customer
Chardi Leigh
Sydney
23.12.2019
Customer rating
Melitza Andrea 1 / 5
23.12.2019

She didn't turn up. Completely unacceptable. Please delete my account,

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Customer
Jessica
Sydney
18.12.2019
Customer rating
Waqas 5 / 5
18.12.2019

Waqas was fantastic! Would love to book again

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Customer
Dylan
Sydney
11.12.2019
Customer rating
Andrea Ines 5 / 5
11.12.2019

Amazing job. Super efficient, had all her own stuff and has just done a fab job all around.

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Customer
Caroline
Sydney
24.11.2019
Customer rating
Andressa 5 / 5
24.11.2019

Andressa was very thorough and also very friendly! Great job

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Customer
Mirelle
Sydney
20.11.2019
Customer rating
Martin & Victoria 5 / 5
20.11.2019

We did not have Martin and Victoria. Nadia and Angie from Freshwater Cleaning Service came to do the clean and they were amazing! Fast, professional and friendly. Would definitely hire then again!

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Customer
Wei Nan
Sydney
19.11.2019
Customer rating
Lara Castignani 1 / 5
19.11.2019

the cleaner didn't turn up for the appointment.

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